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ScoreZap Support

We're here to help.

Contact Us

For support enquiries, please email:

contact@smethco.com

We aim to respond within 2 business days.

How to Use ScoreZap

Get up and running in four quick steps:

1. Create a team → 2. Add a game → 3. Score live → 4. Share with followers

Create a team. Tap Teams > New Team, choose a sport, and add players.
Add a game. Open your team and tap New Game. Set the opponent, date, and venue.
Score live. Start the game and record events as they happen — points, goals, cards, and more.
Share with followers. Anyone following your team gets live updates and notifications automatically.

Frequently Asked Questions

How do I reset my password?

On the sign-in screen, tap Forgot password? and enter the email associated with your account. We'll send you a reset link. If you signed in with Google or Apple, use the same provider to sign back in — there's no separate password to reset.

How do I cancel a subscription?

ScoreZap Premium subscriptions are managed by the App Store or Google Play, not by us directly:

iOS: Open Settings > [your name] > Subscriptions, select ScoreZap, then Cancel Subscription.
Android: Open the Google Play Store > Profile > Payments & subscriptions > Subscriptions, select ScoreZap, then Cancel subscription.

Your Premium features remain available until the end of the current billing period.

Why am I not getting notifications?

Run through this checklist:

Make sure notifications are enabled for ScoreZap in your device settings (iOS: Settings > Notifications > ScoreZap; Android: Settings > Apps > ScoreZap > Notifications).
In the app, check Profile > Notification Settings — make sure the relevant team and event types are enabled.
Confirm you're actually following the team (open the team > tap Follow).
If you recently reinstalled the app, sign out and back in to refresh your push token.

If notifications still aren't arriving, email contact@smethco.com with your device platform and the team name.

How do I delete my account?

In the app, go to Profile > Edit Profile > Delete Account. Your personal data is purged immediately. See our Privacy Policy for full details.

I found a bug or have a feature request.

We'd love to hear from you — email contact@smethco.com with as much detail as you can (what you did, what you expected, what happened, and your device/OS if relevant).